Article, Early Access,
Developing innovation capability in the hotel industry, who and what is important? A mixed methods approach
Affiliations
- [1] Univ Malaya, Dept Dev Studies, Fac Econom & Adm, Malaya, Malaysia [NORA names: Malaysia; Asia, South];
- [2] Int Univ Rabat, Rabat Business Sch RBS, Rabat, Morocco [NORA names: Morocco; Africa];
- [3] JCU Singapore, Singapore, Singapore [NORA names: Singapore; Asia, South];
- [4] Copenhagen Business Sch, Dept Marketing, Copenhagen, Denmark [NORA names: CBS Copenhagen Business School; University; Denmark; Europe, EU; Nordic; OECD]
Abstract
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Keywords
Innovation capability,
customer collaboration,
customer orientation,
hotel performance,
transformational leadership